Privacy Policy

Flooring Solutions Inc. | Effective Date: July 20, 2026

Flooring Solutions Inc. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information and outlines your rights under applicable law, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CPRA).

This Privacy Policy applies to information we collect on this Website, in email, text, and other electronic messages between you and this Website.

This Privacy Policy does not apply to information collected offline, through any means other than this Website, or by third parties, including through any application, content, or advertising that may link to or be accessible from this website.

Please read this Privacy Policy carefully to understand how we collect, use, disclose, and safeguard your information. If you do not agree with the terms of this Privacy Policy, you should not access or use this website. By accessing or using this Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see the "Changes to This Policy" section below). Your continued use of this website following the posting of changes to this Privacy Policy constitutes acceptance of those changes. We encourage you to review this Privacy Policy periodically for updates.

1. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide

Flooring Solutions Inc. may collect and store any information that you provide including but not limited to: name, email address, phone number, address or project location, and project details submitted through forms.

B. Automatically Collected Information

Flooring Solutions Inc. may also collect additional information including: IP address, browser type and device information, website usage (pages visited, time spent, referring URLs), and business identification data.

C. From Third Parties for Business Identification Data

We use third-party services, such as Lead Forensics, to identify business visitors to our website. Lead Forensics may operate using a combination of IP address matching, cookies, and other tracking technologies where applicable, and may provide us with publicly available information about the company visiting our site. This service is intended to identify business organizations and does not typically identify individual consumers.

D. Sensitive Personal Information (if applicable)

We may collect limited sensitive personal information, such as precise geolocation or other data necessary to provide services. We do not use or disclose sensitive personal information beyond what is reasonably necessary for business purposes.

2. How We Use Personal Information

We use personal information to: provide estimates and services, communicate with you regarding inquiries or projects, improve website functionality and performance, analyze business interest in our services, prevent fraud and ensure security, and comply with all legal and regulatory obligations.

3. Disclosure of Personal Information

We do not sell personal information. However, we may share personal information (as defined under California law) for business purposes, including analytics and marketing.

We may disclose the following categories of personal information (such as contact information, project details, and technical data) for business purposes, including providing services, improving our operations, and complying with legal obligations.

We may disclose this information with:

• Employees and internal personnel
• Contractors and subcontractors performing services
• Third-party service providers (e.g., CRM systems, analytics providers)
• Legal authorities if required by law

All third parties are required to maintain the confidentiality of your information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure proper website functionality, analyze website traffic, and improve user experience.

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as pages visited, browser type, approximate location, device information, and interactions with the Site.

Some tracking technologies, including those used by Lead Forensics, may use IP-based identification and/or cookies to understand business engagement.

You may control cookies through your browser settings, and you may update your cookie preferences at any time using the Cookie Settings link available on this Site.

Please refer to our Cookie Policy for more details.

5. International Data Transfers

Certain third-party service providers we use, including Google Analytics and Lead Forensics, may process information on servers located outside of California or outside of the United States. Where such transfers occur, we take reasonable steps to ensure information is handled consistent with applicable law.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements.

When personal information is no longer required, we take reasonable steps to securely delete or dispose of it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your California Privacy Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act and CPRA:

• Right to Know. You may request details about the categories of personal information collected, sources of that information, business purpose for collection, categories of third parties with whom we share information, and specific pieces of personal information collected.
• Right to Delete. You may request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct. You have the right to request correction of any inaccurate personal information.
• Right to Opt-Out of Sale or Sharing. Although we do not currently sell personal information in the traditional sense, California residents may exercise their right to opt out of the sale or sharing of personal information by following the process described in Section 9 (Exercising Your Rights).
• Right to Limit Use of Sensitive Personal Information. You may request that we limit the use of sensitive personal information to what is necessary to perform services.
• Right to Opt-Out of Automated Decision-Making. You may request to opt out of the use of automated decision-making technologies, including profiling, where applicable.
• Right to Use the DROP Tool. California residents may also use the state's Delete, Request, and Opt-Out Platform (DROP) to submit requests to registered data brokers.
• Non-Discrimination. We will not discriminate against you for exercising your privacy rights.

9. Exercising Your Rights

To exercise your rights, please contact us at:

Email: info@flooring-solutions.com
Subject Line: "Privacy Request"

Please include sufficient detail for us to process your request. We may require you to verify your identity before processing your request to protect your personal information and will respond within the timeframe required by applicable law.

10. Appeals Process

If we decline to act on your request, you may appeal our decision by contacting us at info@flooring-solutions.com with the subject line "Privacy Request Appeal."

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

12. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page with a revised effective date indicated at the top of the policy. Your continued use of our website following the posting of changes constitutes acceptance of the updated Privacy Policy.

14. Contact Information